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Warranty Information

Timber Creek Limited offers a lifetime warranty on its Timber Creek solid hardwood flooring (to the original purchaser) that guarantees the structural integrity of the wood to be free of manufacturing defects for as long as you own your home. In addition, the finish is warranted not to peel, flake or wear through under normal residential use for a period of 25 years from the date of purchase by the original purchaser. Any damage due to improper transportation, storage, handling, installation or any other cause is not covered by this warranty. All installation and maintenance procedures as specified by Timber Creek Limited must be followed in order for the warranty to be valid. Timber Creek Limited reserves the right to allow for a 5% waste allowance as per industry standards. Complete details on our warranty are available from your dealer. Contact us for a dealer near you.

"Wood is a natural product and must be treated with car e to enjoy its natural beauty and value. We want you to enjoy and protect your investment."

Timber Creek recommends the following care. See Care & Maintenance Page.


Read the manufacturer's instructions and recommendations carefully.

Your flooring material must be acclimatized before installation.

Maintain the relative humidity in your home between 45% - 55% at all times. This will keep you comfortable and will help to minimize shrinkage of your hardwood flooring.

Ensure that the surface of your floor is free of dust and grit.

Exercise caution while placing and moving furniture and appliances.

Pets of all kinds are capable of causing damage to your floor.

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